Purpose and Strategy

Compensating Victims of Uninsured Driving & Insolvencies

Efficient and Effective Claims Processes

• Committed to robust and streamlined approach to investigating all claims, for uninsured or unidentified vehicles, and qualifying motor insurance insolvencies
• Goal to ensure accuracy, speed, and consistency in every investigation

Fair and Prompt Compensation

• Victims must be compensated quickly, equitably, and economically
• Also fair to insurers and policyholders
• Transparent, accountable, and responsive compensation process

Customer Service Orientation

• A positive customer experience is central to this pillar
• Investing in training, digital tools, and feedback mechanisms to ensure victims feel heard, supported, and respected throughout their journey

Assist our Members, Stakeholders, & Educate Public

• Assisting Members, Engaging Stakeholders, Informing the General Public
• Strengthening our role as the leading voice on uninsured driving
• Sharing insights on our areas of expertise

Reduce Uninsured Driving

• Driving Change: 50% Less Uninsured Vehicles by 2030

ESG Commitment

• The final part of our strategy is one we believe is both essential and the right thing to do for the MIBI.  ESG is not a standalone initiative, it’s a core principle that runs through every aspect of our strategic plan. From governance and transparency; to environmental responsibility; and to social impact.  ESG is embedded in how we operate, how we grow, and how we lead.
• We’re committed to making ESG visible, actionable, and measurable — not just because it’s expected, but because it reflects who we are and the future we want to shape.