At MIBI we value the importance of a positive customer experience and welcome all feedback. We accept that things can go wrong from time to time and try to learn from any mistakes we have made or instances where we have disappointed our customers.

If you would like to share a positive experience you have had with the MIBI or one of our service providers, or if you have a comment or complaint about the service you have received, please complete the ‘contact us’ form below.

Alternatively, you can phone, email or write to us.

For more informtion on our complaints process please click here.

Members of the public who wish to visit the MIBI offices can do so by appointment only. Please email us at, or telephone at +353 1 676 9944 to arrange a meeting with your dedicated Claims Investigator.


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Address: 5 Harbourmaster Place, IFSC, Dublin 1, D01E7E8

Tel: +353 1 676 9944